Food delivery is now a common service around the world. It is convenient but still a little expensive for the customer and the restaurant. Most third-party delivery platforms tend to chop off a considerable share of the restaurant’s revenue as commission.
So, you can expect that if a new business model that saves everyone money comes in, it becomes popular in no time. The good news is that the model already exists, and it is streamlining the food order process.
Rather than offering a single service in the chain of ordering and delivering food, it combines all the services in one platform and at affordable prices. We are talking of Relay Delivery. If you are looking to make money with Relay Delivery, you are in the right place.
This review goes through how Relay Delivery works and how you can earn money working on the platform. You will also see what drivers have to say about the forum and if it is worth your investment or not.
What is Relay Delivery?
Relay Delivery aims at creating a better market for restaurants offering food delivery services. Relay Delivery, commonly known as Relay, is a delivery and logistics company. It connects restaurants and couriers on demand.
The technology behind Relay Delivery works by matching couriers with restaurants with pending orders. This way, customers get deliveries on time, and the restaurants offer a superior service to their customers.
Relay Delivery has its head offices in New York, but you can also find its services in New Jersey, Philadelphia, and Washington DC. Yearly, the company completes millions of deliveries through its network of couriers.
With Relay, restaurants can expand their reach without cutting their profit margins. The Relay Delivery service offers delivery across all platforms. With Relay, restaurants can combine their online orders, website orders, and third-party orders in a single easy-to-use platform.
Instead, restaurants can use these apps for marketing. Using Relay Delivery helps them make more money by cutting down on their pay to these third parties. Relay acts as a personal food delivery service. In addition, restaurant owners have an easier time managing their applications and eliminate the need for multiple apps, ordering platforms, and devices.
Couriers are the driving force of Relay, which is where you come in. You can sign up to drive for Relay Delivery and earn some money from food deliveries across cities.
How does Relay Delivery work?
Becoming part of the Relay Delivery family is straightforward.
Restaurant owners start by signing up to Relay. Before they can finish, they talk to one of the specialists who explain Relay Delivery is and its services. After that, the owners can unselect the option of having third-party delivery apps subscriptions.
Note you can still use third-party platforms to receive orders from customers. The only difference now is that Relay makes the deliveries for you. Restaurant owners pay no commission for website orders and calls.
Third-party food delivery services now take less commission from the restaurants, saving money over time. When you want to sign up, an expert at Relay Delivery will explain every detail of the onboarding process.
Relay connects you with a courier in your area with no commitment when your restaurant receives orders. The couriers focus on delivery, so you do not even have to worry about coordinating the deliveries.
The other method of earning money with Relay is being a courier. By delivering food for restaurants, you become your own boss. You can work when you want, and on the days you want. You also plan your time and earn a commission for all deliveries you make.
So, you can sign up as a restaurant owner or sign up as a courier.
How do you sign up for Relay Delivery?
As a restaurant:
Signing up with Relay saves you the money you would have otherwise paid to third-party delivery platforms as commission. Relay promises to reduce your commissions by up to 75% and improve your customer service while you focus on your cooking.
Sign up today and own your business. The process is short, lasting only 24 hours. To start the process, contact Relay Deliveries and speak with the specialists.
You will need information on:
- The name of your restaurant
- Your name
- Address of the restaurant, including street, city, state, and ZIP code
- Your email address
- Your phone number
As a courier:
When you work as a Relay courier, you get to manage your delivery routes and cut down your empty trips. You also receive hourly rates while keeping 100% of your tips.
Working on an on-demand business can be hectic. Your livelihood is at the mercy of demand. This can be stressful. However, you can reduce the number of empty-handed trips you make to your restaurant or neighborhood.
You can sign up to become a Relay courier by following a few simple steps:
Go to https://www.workstream.us/j/relay_delivery_relay_delivery and find open positions for couriers
Fill in the form, indicating your names, email address, and mobile number
- Upload your profile picture
- Indicate the mode of transportation you plan to use to make deliveries
- If you ride a bike, you will indicate if you have a pizza rack/basket on your vehicle
- Next, indicate the location you want to work in
- Finally, submit a 30-seconds video explaining why you want to become a courier and highlighting your best qualities
Finish off by submitting your application.
The mission behind Relay is to make delivery simple and improve customer service. The company aims to cut down delivery times while making customers happy with their service quality.
Restaurants also hope to improve their margins and make more sales when using the platform. The couriers working on behalf of the restaurants should have certain qualities to fit the job to make this possible.
Some of the requirements you would need to become a courier with Relay include:
- Passing a background check
- Learning the basics of excellent customer service
- Having a mode of transportation, bike, scooter, or car
- A phone (Android or iOS) that is compatible with the Relay app
- Eligibility to work in the US
- A valid driver’s license
How much money can you make with Relay Delivery?
Relay couriers earn on an hourly basis. Therefore, the more hours you take on, you earn more money. Since working later has better rates, couriers working during peak hours tend to make more.
The total amount you can earn as a courier will constitute of:
- Your hourly rates
- Discretionary bonuses
- 100% of the tips you receive from customers
All combined, couriers earn an average of $20-$35/hour. However, the amount also depends on the region where you make deliveries. These delivery zones depend on the city where you operate.
One thing is for sure. When working with Relay Delivery, you will make shorter trips, which means more deliveries. In addition, shorter trips mean the food gets to the customer while it is still hot, a huge plus on your customer service skills.
Relay makes it easy to handle many orders in a day. You just apply to be a courier and reserve your spot. Once you have a region you will operate in, Relay pairs you with the best routes to make your delivery shift as smooth as possible.
Tips to increase your income
- Improve on your customer service
Part of the income you earn as a courier includes a portion of the tips you receive from your customers. Remember, happy customers, tip more. Therefore, the best way to increase your income is to offer the best customer service possible. Ensure you are respectful, on time, and the food is in the best condition.
- You can sign up for other apps
Making food deliveries with one platform is okay. However, if you want to earn more, you can sign up with other platforms. This way, you make use of your idle time. However, since Relay connects the idle couriers with restaurants to speed up delivery, it is unlikely that you will be without deliveries to make.
More so, Relay discourages the activity if it interferes with the deliveries assigned to you by the platform.
- Pick your working hours carefully
If you are working as a courier full-time, you might be okay delivering food the whole day. However, if it is your part-time gig, you might as well pick your working hours for optimal returns. Working at peak hours, 12.00 noon and 3.00 pm and later in the night from 8.00 pm to around 11.00 pm will earn you better hourly rates.
- Cut out extra expenses
Since most deliveries will be close to your location and in densely populated cities, you can trade your car for a bike. This cuts down your expenses, such as fuel and maintenance, which means you keep more money.
- Double-check your information
Before leaving the restaurant to make a delivery, make sure you have all the details correctly. This will save you the extra time you might take to re-center your compass.
Pros and Cons of working with Relay Delivery
The idea behind Relay was to promote better business for restaurants by cutting down delivery costs while receiving more orders. This was successful, and many couriers are signing up on the platform.
Some of the benefits of working as a courier for Relay Deliveries include:
- The app is easy to use. It provides clear steps on where to pick up your order and deliver it. It is less complicated compared to other food delivery apps, with a clear interface and a fluid app
- Couriers get optimized routes to make deliveries. This means shorter delivery times, more orders, and restaurants get better ratings from their customers
- Couriers also keep 100% of the tips they receive, alongside their hourly rates
- You never have to wait for an order that suits you to come in; Relay technology automatically connects you to the best offer near you for better experiences
- Predictable incomes make it easier to budget and plan, which is what the Relay couriers get, even during downtimes, and without good tips from customers
- Scheduling flexibility
Restaurants find it easy to use the Relay because it combines all the services they need. On the other hand, Couriers find themselves occupied with deliveries all the time. This is a win-win situation for all. However, no business is without a drawback.
Some of the drawbacks of working with Relay Delivery include:
- While working on the platform, restaurants may send you across your delivery zone if no one else is available
- Relay is only available in a few states, including New York, Philae, and DC. This is limiting because people living outside these areas cannot sign up to be couriers or sell as restaurants
- It may not be easy to sign up with other apps. Relay needs you to appear at the assigned restaurant immediately after receiving an order. If you were on another delivery, you miss out on the chance to earn more.
So, is Relay worth it?
Working at the mercies of demand can be frustrating. It is better if your chances of landing delivery jobs are higher. That is what Relay offers its network of independent couriers.
The technology matches you with the best route you can operate on to make the most out of your delivery gig. Couriers also get to keep all their tips and earn bonuses, alongside an hourly rate payment.
Generally, you get many good things from working as a courier for Relay Delivery.
Restaurant owners are no different. If you choose to invest in Relay, you can say goodbye to all third-party apps. You get a central location to manage your app, website, online and third-party orders. You also cut down on the cost of logistics since you pay a considerably less percentage commission to Relay.
With a faster and more reliable delivery team on your side, you improve your customer service skills. Improved services mean that many customers will likely order from your restaurant again. This means the growth of your business.
So, yes, investing in Relay is a good business decision. You can also check other business opportunities and get started